Returns & Refunds

If you experience any issues covered under our Quality Guarantee, please reach out to us at support@plantsplanetus.com within 7 days of delivery, and we’ll be happy to help. Please provide your order number, a brief description of the issue, and clear photos of the affected product(s) and packaging. Our team will review your request and respond within 1–3 business days. We’re committed to making it right!

8 Refund Eligibility

Full refunds are available for items returned in unused and undamaged condition within 14 days of delivery. Customers are responsible for return shipping costs and any damage that may occur during return transit.

We’re here to make things right—please don’t hesitate to get in touch!